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Customer Testimonials

For over 30 years we have sold the highest quality photographic products that we know and trust, at the same time giving our customers a professional and friendly shopping experience.

The comments and genuine testimonials below hopefully reflect that.

If you would like to send us your views on our service and products please email us at info@bobrigby.com

“Having being forced through injury to find lighter photographic equipment for landscape use especially, I found Bob Rigby through the Acratech dealers section.

Having been involved in machine design for many years and never have I come across such knowledgeable, wonderful and friendly customer service from both Bob and Acratech.

Any machine produced for public use takes much refining through its process from the prototype to the finished article and often it’s field testing that spots the small defects, as no machine is perfect, especially when designed for multi-use, as the Acratech GP Ball-head is. However this head especially, is way ahead of any other for my situation, even machinery for multi-applications never will be as efficient as one for single use. Also in my opinion it is time that more should be done regarding standardisation in the DSLR world and Acratech’s ideas of the safety Detent pin could be sold on licence to other companies to make camera and lens plates, lens collars and feet a standard.

I cannot recommend Bob Rigby highly enough for his choice of quality equipment, customer service and knowledge of the equipment he sells and only wish that I had found him some years ago.”

Drew Aitken – October 2017

“It has been such a pleasure dealing with you, to be able to compare products at home in order to choose the correct one to buy has been so valuable to me.

I would wholeheartedly recommend anyone to contact you for purchase and assistance with any of the products that you supply. The quality of product is far better than the standard fare on offer from other suppliers, and over the years I have tried quite a few.”

Andy Peck - August 2017

“Service from Bob Rigby was excellent. Fast, efficient and helpful. Was struggling to decide between standard clamp and lever clamp for GPSS ballhead and Bob kindly sent me both to compare. Once I had the opportunity to test the standard clamp - I found that the action is so quick, positive and easy that I could not see a benefit in the lever version. It also keeps the bubble level visible even with camera mounted and is lighter than the lever version. I could not have easily made this decision without Bob’s help and would always have wondered if I had made the right choice.

Very happy with the purchase - quality is excellent and fully featured as well as very lightweight. Before I had the product the panoramic levelling feature interested me but I was concerned it may be impractical in real use and more of a gimmick as I could not find any online reviews showing it being used - but it certainly is not just a gimmick. It is quick and easy to changeover and works very well. Highly recommended and thanks to Bob Rigby for outstanding service.”

Andrew Greensted - August 2017